SMTP Configuration

Step 1: Enter the Sender Email Address

• To configure the SMTP email service type, perform the below steps.

• Enter the Sender Email address. This email will be used for all communication such as alerts & notifications. This must be a real, valid email address.

• In the Sender Authentication Service field, select SMTP option from the dropdown menu.

• To set up SMTP email service and send email from a custom domain (e.g., example@domain.com), we require the following from the customer:

  • Email ID

  • App password - This is not the mailbox login password. Instead, it is a special password used specifically for sending emails via SMTP. It can be generated by following the below steps.

Step 2: Login to Office 365

• Sign in to office365.com

• Log in with the Email ID and Password.

• After logging in, click on the profile icon and click on View Account.

• Click on Security Info Tab on the left side menu bar.

• Click on Add sign-in method option on the right-hand side.

Step 3: Create App Password

• Now choose App Password option.

• Now click on Add button.

• Enter any user-defined name in the dialog box.

• Now, Click on the Next button. The app password will be generated.

• Copy the password shown in the dialog box.

• This is the password to be entered in the Configuration dialog box.

• Click the Save button to save the configuration.

Step 4: Test Your Email Setup

After successful verification:

• You will see the “Test Email” option.

• Enter any valid recipient email address.

• Click Send button.

• You will receive a test email to confirm that your domain setup is working.

• If you’re not receiving the test email, please contact our support team.

Step 5: Activate Email Sending (to be performed if you received a test email in step 4)

Once you're satisfied with the test:

• Click the “Activate” button on the Kognitive Cloud page.

• After activation, all emails sent through our system will use the Sender Email ID you entered earlier.

• Setup Completed. After activation:

  • Your domain is authenticated.

  • Your emails will be sent using your domain.

Troubleshooting steps

Question: What if the app password option is not visible?

Troubleshooting - 1

https://learn.microsoft.com/en-us/answers/questions/522899/unable-to-use-the-app-passwords-feature

Troubleshooting - 2

https://www.codetwo.com/admins-blog/cannot-create-app-password-office-365/

To make sure Allow app password option is enabled and MFA is enabled for the account

To make sure SMTP Authentication is Enabled

Security Defaults should be disabled and Try enforce option

Troubleshooting Steps in mail sending is fail

The SMTP server requires a secure connection or the client was not authenticated - Microsoft Q&A