Branded Email Notifications
Password Setup on office365
Account notifications can come from a licensed user mailbox in your domain, like example@domain.com
The mailbox must be a licensed user mailbox, it cannot be an unlicensed shared mailbox.
MFA must be disabled.
To setup the sending emails from a custom domain like example@domain.com, we require two things from the customer:
email id - must be created as an email account in your domain, i.e. requires a dedicated office 365 account
app password - not a mailbox password which we use to login into the mailbox, this is a password used to send emails using SMTP
Steps to generate the app password:
Sign in to office365.com
Log in with the email id and password
After logging in, click on the profile icon and under that pop-up, click on View Account
Click on Security Info Tab on the left side menu.
Click on Add sign-in method option on the right-hand side
Choose a method, choose App password as the option.
Click on Add button.
Enter any user-defined name in the dialogue box
Now, Click on the Next button. The app password will be generated
Copy the password visible in the dialogue box.
Share the app password with Kognitive Networks
Troubleshooting steps
What if the app password option is not visible?
Troubleshooting - 1
Unable to use the app passwords feature - Microsoft Q&A
Troubleshooting – 2
Troubleshooting: Cannot create app password in Office 365