Custom Domain Name for Cloud Service Portal

Overview

This document outlines the steps required to set up a custom domain name for your Service Portal hosted by Kognitive Networks. The process includes providing a TLS certificate, updating DNS settings, and verifying the domain.

Procedure

1. Send Your Service Portal Name

Email your desired Service Portal name to Kognitive Networks in the following format: PORTALNAME.CompanyName.com.

2. Receive DNS Records for Validation

Kognitive Networks will generate and send you two crucial DNS TXT records for the Hostname and Certificate Validation.

3. Update Your DNS Settings

Add the following records to your domain's DNS settings.

Certificate Validation Record:

Type: TXT

Name: _acme-challenge.PORTALNAME.CompanyName.com

Value: <Provided by Kognitive Networks>

Hostname Verification Record:

Type: TXT

Name: _cf-custom-hostname.PORTALNAME.CompanyName.com

Value: <Provided by Kognitive Networks>

CNAME Record for Service Portal Redirection:

Type: CNAME

Name: PORTALNAME.CompanyName.com

Value: ssl.customers.k4mobility.com

4. Verify Your DNS Record Updates

After adding the TXT records to your DNS, verify them using a web tool like MXToolbox.

5. Notify Kognitive Networks

Once the DNS settings are verified, inform Kognitive Networks to complete the setup process.

6. TLS Certificate Requirement & Live Site

Kognitive Networks will generate the TLS certificate after the TXT validation is done and make the site live.