Continuous Improvement

Handling of Non-Conformances

Non-conformances for both software and hardware are documented and addressed through the CAPA process to prevent recurrence.

Corrective and Preventive Actions (CAPA)

A structured approach is employed to investigate the root causes of identified problems and implement corrective measures. Preventive actions are derived from trend analysis, customer feedback, and quality audits.

Auditing and Monitoring

Internal audits are conducted annually to ensure compliance with the QA Manual. Audit results are reviewed by the management team. Kognitive Networks ensures all hardware suppliers maintain ISO certification, supporting the commitment to quality.

Training and Competence

All employees undergo regular training to maintain and enhance their skills. Competency evaluations are conducted annually to ensure all personnel are competent and capable of performing their roles effectively. Documentation is available to all employees in a shared Confluence site that is regularly maintained and updated.

Customer Feedback and Satisfaction

Customer feedback is collected through surveys and direct communication. Feedback is reviewed monthly to identify opportunities for improvement.

Warranty and RMA Policy

Products are backed by a warranty as described in the RMA policy. Details for returning products are outlined in the RMA process document.